What is the Fairfield Theatre Company?

The Fairfield Theatre Company, a not-for-profit organization of arts professionals and community leaders dedicated to a simple premise - that the broadest spectrum of live entertainment and cultural exchange is essential to the vitality of our society. We believe that our quality of life depends on opportunities to get out, and come together in public places to enjoy art, music, drama, dance, all manner of creative and intellectual discourse, and to participate in these activities to the fullest.

How can I purchase tickets for Stage One? for FTC Events at The Klein Auditorium? What’s the number to call the box office and where is the box office located?

There are several ways to purchase tickets:• through our website, www.fairfieldtheatre.org,• call the box office at 203-259-1036 from 12-5 Monday through Sunday• go to our permanent box office on 70 Sanford St in Fairfield from 12-5 Monday through Sunday.On performance dates, the box office hours are extended for will call pick up and ticket purchases. You cannot purchase tickets at the box office at The Klein until doors open for the show at 7pm.

Where is The Klein Auditorium? StageOne?

The Klein Auditorium is located on 910 Fairfield Avenue in Bridgeport. For a map you can click http://www.fairfieldtheatre.org/directions StageOne is located on 70 Sanford Street in Fairfield. For a map you can click http://www.fairfieldtheatre.org/directions

Do I have to set up an account to purchase tickets?

Yes, when you purchase tickets we ask for your personal information so we can mail your tickets or contact you in case a performance is canceled or rescheduled.

Do you have a seating chart for The Klein Auditorium? StageOne?

Yes, click here for The Klein Auditorium seating chart. Click here for the StageOne seating chart.

What is a Showbucks card? How can I redeem my Showbucks card?

A Showbucks card is gift card that can be purchased in increments of $15, $25, $50, $75, $100, $150 and $200. They can not be redeemed through our website, but can be redeemed over the phone by calling our box office at 203-259-1036, or by coming to the box office in person from 12-5 PM everyday.

Do you have handicap seating? Does The Klein Auditorium have an elevator to get to the second floor?

We have handicap seating for both The Klein Auditorium and StageOne. To see if handicap seating is available, contact our box office at 203-259-1036 from 12 noon-5 Monday through Sunday. The Klein Auditorium does not have an elevator all handicap seating is located on the ground level.

What are the benefits of membership to FTC? Do memberships expire?

All MEMBERSHIPS ACCESS THE FOLLOWING PRIVILEGES:1. Advance ticket buying period for Members only2. Special offers and invitations to Member only events3. Weekly e-mail newsletter subscription4. Member discount(s) on ticket(s) (based on the level of membership)5. You are supporting a non profit organization, therefore all memberships are tax deductibleMembership lasts for 1 year from the date of purchase

How do I apply my member discount to my order?

1. Start by logging in: here2. Browse the calendar page that comes up after you login, or view all events here3. Click the "Purchase" link4. Click the seating chart to see which seats are available5. Select your desired seats or click "best available"6. The bottom portion of the screen shows the section, row, seat and price type7. Click the "Price Type" bar where it says "Standard" - other price options will now become available8. You must apply your member discount to each ticket based on your membership level9. If your order looks correct in the shopping cart hit the "Add To Cart" button

What are service charges? Is there a way to waive the fees?

Please click http://fairfieldtheatre.org/terms/#fees to read more about service charges. We waive convenience and order processing fees if you purchase tickets at our permanent box office at 70 Sanford St. We charge the order processing fee of $2.00 two hours prior to show time for a performance. The facility fee of $4.00 for The Klein Auditorium is a fee that cannot be waived.

Can I buy tickets for The Klein Auditorium or StageOne through Ticketmaster or Live Nation?

No, Fairfield Theatre Company's box office and website are the sole provider of tickets for The Klein Auditorium and StageOne.

How do I know that my order was processed?

After you finish your order you will receive a order confirmation e-mail (don't forget to check your spam/junk folder). If you do not receive a confirmation e-mail contact the box office at 203-259-1036 from 12 noon-5 PM Monday through Sunday.

I requested to have my tickets mailed to me but I didn't receive them, what should I do?

Call the box office at 203-259-1036 from 12 noon-5 PM.

What is will call? What do I need to pick up my tickets that are being held at will call? When can I pick them up?

Will call is a method to pick up tickets. At The Klein entrance there is an allocated table for will call; at Stage One will call is at the box office entrance. The purchaser will need to present their photo ID. If someone else will be picking up the tickets, you will need to contact the box office at least 3 hours before the performance in order for them to be able to pick the tickets up – that person will also need to present their photo ID. Doors open at 7 PM for all performances, so you can either wait until then to pick up your tickets, or come to our box office located at 70 Sanford St, Fairfield, CT between 12 pm and 5 pm everyday to pick your tickets up.

What do I need to pick up my tickets that are being held at will call and when can I pick them up?

You need to have your photo ID. You can pick up tickets when doors open and any time during the performance.

Are tickets refundable? What if a show is rescheduled or canceled?

There are no refunds or exchanges. The ONLY exception is if a performance is cancelled. We offer a full refund or credit to an upcoming performance. If a show is rescheduled you have 3 options: 1. If you cannot attend we will offer a full refund2. If you cannot attend we will offer a credit towards an upcoming show3. your original ticket(s) will be honored for the rescheduled date.

Where can I park?

At the Klein, there is a parking lot located directly across the street.  The parking lot is well lit and secure. As a request for better security in our lot we charge a nominal fee of $10.00. There is a parking lot directly outside of StageOne, in addition there is parking in the vicinity.

Is there a train station close by?

The Klein Auditorium – The Metro North stops in Bridgeport, it is about 1 mile from The Klein Auditorium. Taxi services are available. StageOne – The Metro North stops in Fairfield. StageOne is right across the street from the Fairfield Train Station.

Do you have an email list for me to join so I can receive announcements of upcoming performances?

Yes, click here to join our e-mail list.

What are the age requirements for a show?

All performances are all ages unless otherwise noted on our website.

When do doors open for a performance?

Doors open at 7:00 PM for shows at The Klein Auditorium and StageOne unless otherwise noted.

Do your venues serve food and alcohol?

Both Stage One and The Klein provide a cash only bar, as well as chips and candy. We do not sell food.

Do the venues accept credit cards? Do you have an ATM?

The box office at The Klein Auditorium and StageOne accept Visa, Mastercard and American Express. There is an ATM available at the Klein and at StageOne. The bars at The Klein Auditorium and StageOne only accept cash.

Can I buy a ticket the day of the show?

Yes, if there are tickets available you can purchase them the day of at the door, through our box office or website. Tickets purchased over the phone or website will be held for you to pick up at will call. You will need to present a photo id as well as the credit card to pick up your tickets. Additionally, each show has a door price should you wait until you get to the door to purchase tickets.

I called the box office and no one picked up, what does that mean?

There are times when our box office staff is assisting other customers and cannot take your call. You can leave a message, try calling back or go to our website, www.fairfieldtheatre.org.

Is The Klein Auditorium seated or standing room? StageOne?

The Klein Auditorium is a seated venue with two tiers, for a seat map click here. StageOne is a seated venue with three sections, with some standing room seats available. For a seat map click here. Some shows at StageOne are general admission with some seating available; other general admission performances have seats and are first come first serve.

Can I take pictures?

Photography is at the discretion of the bands management. If management allows photography no flash is allowed.

Do you have a coat check?

No, The Klein Auditorium and StageOne do not have a coat check.

Are there any hotels in the area?

Yes, the Holiday Inn of Bridgeport is about 1 mile from The Klein Auditorium, click here to find out more. The Best Western and Fairfield Inn are a few miles from StageOne in Fairfield. For more information about Best Western click here, http://www.blackrockinn.com/ and for the Fairfield Inn click here, http://fairfieldinninfairfield.com/ .

How can I play at one of your venues?

You can send an email to booking@fairfieldtheatre.org.

Can I rent out The Klein Auditorium? StageOne?

Yes, please visit http://fairfieldtheatre.org/rentals for more information.

What is standing room?

All StageOne performances with reserved seating also have a standing room section. FTC does provide a limited amount of high back chairs that are located behind House Right for standing room patrons. These chairs are first come first serve. If you arrive and there are no high back chairs available you will have to stand. There is no standing room at The Klein Auditorium.

What does door price mean?

The door price is the cost of a ticket at the door on the day of the performance. We start charging the door price two hours prior to the doors opening for the performance.